Measuring Impact

Aligned to the 4ST vision to empower every person to live with dignity in a caring and inclusive society, NCSS developed a framework to better understand social needs through three dimensions:  


This framework helps to encapsulate the impact of your support, in enabling our social service users achieve the desired outcomes.

Your support has enabled thousands of social service users to achieve their potential through opportunities to acquire new skills and resources. These are some examples of what it means to measure impact by the social dimension – OPPORTUNITY.
  • OPPORTUNITY to acquire new information and skills:
    A child with special needs is supported with the opportunity to receive quality education which will equip him with new skills, new knowledge and therapy to help him live independently.

  • OPPORTUNITY to access resources:
    A family in need is provided access to suitable support network and resources, such as childcare options or work training to help them stay resilient in times of difficulty.

  • OPPORTUNITY to achieve potential:
    An inclusive employer empowered an adult with disability by providing an opportunity for him or her to contribute back to society and achieve his or her fullest potential.

With effective social service programmes, our service users were empowered to live autonomously, improve their work capacity, and develop their personal potential. These are some examples of what it means to measure impact by the social dimension – PERSONAL POTENTIAL.

  • CAPACITY to work:
    A person with disability is supported through work training to develop the necessary skills that enable him or her to be employed in the workforce.

  • PSYCHOLOGICAL well-being
    A person with mental health conditions has built stronger self-esteem and positive feelings with  the support from rehabilitation services or counselling.

    A senior is supported to make his or her own decisions in day-to-day choices and to live independently within the community.

With strong social support, our social service users were also able to participate and contribute meaningfully to the community. These are some examples of what it means to measure impact by the social dimension – SOCIAL INCLUSION.

  • SOCIAL acceptance and respect
    Persons with mental health conditions are accepted by the community and their experiences are valued to help others in their road to recovery.

  • SOCIAL network and interaction
    Seniors are actively and meaningfully engaged through various befriending events and initiatives that help integrate them into a support system.

  • SOCIAL participation and contribution
    Families who have benefited from a strong support system of resources are able to be actively involved in community activities and give back help other families.

Find out more about the impact of your contributions, an overview of the sector landscape or view the full FY2017 Impact Report here.